Find a GTM Expert for Infrastructure Software

This expert builds and restructures Customer Success functions for B2B SaaS companies with 17 years of exclusively post-sales experience. They have built CS from scratch at four startups, taking one from 6M to 25M ARR with GRR improving from 90% to 95% and NRR sustained at 110-115%. At a DevSecOps company in turnaround, they improved GRR from mid-70s to mid-80s and doubled headcount efficiency from 130K to 300K revenue per head while reducing the team from 70 to 40 people. They specialise in Series Seed to Series B companies where founder-led relationships need to become scalable CS operations, and PE-backed turnarounds at 10-20M ARR. Their diagnostic method, which they call "process archaeology", maps how the company organically arrived at its current state before redesigning anything. They are deeply operational, embedding inside teams to build systems, hire people, and deliver measurable retention and expansion outcomes rather than advising from the sidelines.